10 Best Call Center Software For Small Company

Here are the 10 best call center software for your company.

best call center software

1. 3CLogic
3CLogic features Customer Relationship Management RCM integration, instant messaging, call scripting which is based on context, and many more. It is a contact center which is cloud based which offers outbond, inbound, and also blending both outbound and inbound options.
2. 8×8
8×8 features CRM integration, call recording, Web callback, and many more. It is also a hosted Voice Over Internet Protocol (VoIP).
3. EVS7
This call center software features emails, inbound call routing, recording, call monitoring, predictive dialing.
4. Five9
Same with 3CLogic, Five9 also provides both outbond and inbound options which are cloud based. This call center software features priority call routing, Automatic Call Distribution (ACD), agent scripting, Interactive Voice Response (IVR), and many more.
5. inContact
This is another call center software which is cloud based. inCOntact is effective in cost and easy to customize and integrate. It also allows this customers to quickly measure capacity. inContact is featured with mobile application for managers, multichannel ACD software, surveys of customers’ satisfaction, and many more. Agents from any locations are also supported by inContact.
6. Nextiva
Nextive is a call center software solution which is hosted Voice over Internet Protocol (VoIP) with two options. They are Call Center Pro and Call Center Enterprise which each option has different plan and also different price. Nextiva also offers solutions of business phone. It is featured with conditional call routing, ACD, CRM integration. Nextiva is also able forward voicemail messages to emails.
7. RingCentral
This is system of call management which is cloud based. RingCentral provides some plans which is suitable with its customers’ needs and budgets. The plans include Standard, Premium, and Enterprise. RingCentral features call recording, texting, auto receptionist, and many more.

 

8. SafeSoft

This is another call center software which is cloud based. It offers both outbound and inbound call options. SafeSoft features IVR, call monitoring and recording, built in CRM, real time dashboard, and many more.
9. Vocalcom
Vocalcom provides call solutions of outbound, inbound, and also blended outbound and inbound. Other features offered are also IVR, CRM integration, real time collaboration, surveys of customers satisfaction, and many more.
10. Zendesk
Zendesk provides four plans which are Starter, Regular, Plus, and Enterprise which is suitable with customers needs. It allows its customers to manage calls, facebook, and also twitter from clients and customers.